policies & frequently asked questions

Payments for sessions are usually made at the time of booking via our online calendar.

Focusing Courses and the Safe and Sound Protocol can be purchased on the bookings page.

Yes.

Yes, payment plans are available if you need to spread your payments out over time. We do not charge interest however, we do charge a minimal administrative fee for this service.

Contact us to make payment plan arrangements.

Appointments can be made on our online calendar on the bookings page. Simply select the session you would like and your preferred day and time to book your appointment.

Multi-session packages are also available for returning clients. For more information on these options and to book a package contact us.

We are currently running all sessions online via Zoom.

At the time of booking you will receive a confirmation email and then a reminder email the day beforehand that includes the Zoom link to use for your session.

Simply click on this link at the time of your appointment.

We understand that things happen and sometimes you need to cancel or reschedule your appointment. To ensure there is adequate time to offer the spot to another client we ask for 24 hours notice.

• Any cancellations made with less than 24 hours notice will result in a cancellation fee of 50% of the original amount.

• This cancellation fee will also apply to those who do not show up for their appointment and those who are significantly late (more than 15 minutes) to begin their session.

We first like to have a phone call to see if you are a good candidate for the Safe & Sound Protocol.

Add your details to the contact form on our Safe & Sound Protocol booking page and we will get back to you as soon as possible.

To commence the program we require a deposit of $100. You can then pay the remaining amount in full or in instalments.

All Safe & Sound Protocol sessions are currently being run online via Zoom.

If you need to cancel or reschedule your sessions we ask for at least 24 hours notice so we have time to offer the spot to another client.

• Any cancellations made with less than 24 hours notice will result in a cancellation fee equivalent to the deposit.

• This cancellation fee will also apply to those who do not show up for their appointment and those who are significantly late (more than 15 minutes) to begin their session.

The dates for our upcoming courses can be found on our bookings page.

To secure your place a non-refundable deposit is required. If this deposit is made before the early bird date then you will be guaranteed the early bird rate.

Payments for our courses can be made in full or in instalments. It is recommended that you register as early as possible as courses can fill up quickly.

We currently run our courses online via Zoom.

You will be in the class with the teacher, the assistants, and a group of friendly fellow students. You will be sent a link before the class starts with clear instructions on how to join the call. It is simple and straightforward.

There will be teaching, demonstrations, class discussion, group exercises, and paired exercises. You will also receive a seating chart with peoples friendly faces on it, which gives the class more of a sense of connection with the other participants.

We've been doing online courses for over 13 years – and they work amazingly well. 

Studies taken around the world have shown that people who learn Focusing online are more likely to continue on to have regular Focusing partnership each week. For this reason we are building the number of Zoom courses we are offering and hope you will join us. 

We understand that you may need to cancel or reschedule your course, we simply ask for as much notice as possible so we can offer your spot to another participant.

Your money is refundable up to five days before the first day of a Foundations course, minus the deposit and a processing fee of $35. Fees can be waived if you choose to apply your payment to any other course offered by Focusing Australia.

If you have already received your course materials, an additional fee of $35 will apply for the course manuals and handouts.